RICA Terms and Conditions
Brief description of Responsibilities and prohibited conduct of RICA Agents (Full description to be found in the Q-Mart (Pty) Ltd. RICA policy)
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1. Brief description of Responsibilities and prohibited conduct of RICA Agents (Full description to be found in the Q-Mart (Pty) Ltd. RICA policy)
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The Pre-screening , Capturing and Transmission of Customer Information to ECSP’s;
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All Representations, Warranties, undertakings, duties, and obligations incorporated in the Q- Marts (Pty) Ltd. RICA policy;
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Adherence to the training;
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Conducting all services envisioned by virtue of appointment as a RICA Agent in a non- discriminatory, courteous, and friendly manner;
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Compliance with all process as communicated to the RICA Agent by Q-Mart (Pty) Ltd.’s during training or otherwise;
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Ensuring that no Customer Information is disclosed, intercepted, copied, or viewed by any other person or entity;
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Informing each and every potential Customer, a SIM-card will not be activated until Pre- Screening, Capturing, Transmission and Registration has taken place;
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If the Terminal Equipment is lost, stolen, damaged, faulty or in any manner is rendered unusable for its purpose, the agent shall report this to Q-Mart (Pty) Ltd.;
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Only Transmitting Captured Customer Information;
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If it is suspected that an identification document submitted as Customer Information is invalid, the RICA Agent must within 24 (twenty-four) hours, report the matter to a police official at any South African Police station and shall immediately inform Q-Mart (Pty) Ltd.;
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Indemnifying Q-Mart (Pty) Ltd. against any loss or claims resulting from any of its conduct or omissions;
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all the information detailed above, in the application, is true and correct; and
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Any information arising in the ordinary course of business and proper compliance with requirements relating to such information.
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2. By virtue of the abovementioned Applicant being appointed as a RICA Agent, the RICA Agent confirms and agrees to not engage in any prohibit conduct in breach of Q-Mart (Pty) Ltd. RICA policy.
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The RICA Agent shall not perform the activity of bulk RICA i.e., bulk registrations of SIM-cards or Pre-RICA i.e., registering any SIM-Card without the Customer being present & presenting the appropriate documentation;
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The RICA Agent shall not charge any Customer for any for any services rendered by virtue of their appointment as a RICA Agent; and
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The RICA Agent shall not charge any Customer for any for any services rendered by virtue of their appointment as a RICA Agent; and
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3. Important Notice
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This RICA Agent application form/Agreement constitutes part of the Agreement between the RICA Agent and Q-Mart (Pty) Ltd. By signature hereto the RICA Agents duly declares that they have read, understood, and agreed to be bound by this RICA Agent application form/Agreement and the Q-Mart (Pty) Ltd. RICA policy. The parties agree that this is a material component of the agreement and any conduct by the RICA Agent contrary to this provision will amount to a breach of this Application/Agreement and the Q-Mart (Pty) Ltd. RICA Policy.
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Provision 1 and 2 shall not be construed as the RICA Agents entire Responsibilities and prohibited conduct and this Application/Agreement must be read together with the Q-Mart (Pty) Ltd.’s RICA Policy.
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Nothing contained herein shall be deemed to constitute a partnership, joint venture, or the like between the Parties. This Application/Agreement will not create an employee employer relationship.
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