Become A Dealer

Become A
Dealer

Call Center Contact Details

Tel: 0861 666 786

Email: helpdesk3@qmart.co.za (Dealer Query Support)

ricaagent@qmart.co.za (Rica Help Desk)

For any enquiries please fill out the form below and one of our friendly consultants will contact you.

RICA Terms and Conditions

Brief description of Responsibilities and prohibited conduct of RICA Agents (Full description to be found in the Q-Mart (Pty) Ltd. RICA policy)

1. Brief description of Responsibilities and prohibited conduct of RICA Agents (Full description to be found in the Q-Mart (Pty) Ltd. RICA policy)
1. The Pre-screening , Capturing and Transmission of Customer Information to ECSP’s;
2. All Representations, Warranties, undertakings, duties, and obligations incorporated in the Q- Marts (Pty) Ltd. RICA policy;
3. Adherence to the training;
4. Conducting all services envisioned by virtue of appointment as a RICA Agent in a non- discriminatory, courteous, and friendly manner;
5. Compliance with all process as communicated to the RICA Agent by Q-Mart (Pty) Ltd.’s during training or otherwise;
6. Ensuring that no Customer Information is disclosed, intercepted, copied, or viewed by any other person or entity;
7. Informing each and every potential Customer, a SIM-card will not be activated until Pre- Screening, Capturing, Transmission and Registration has taken place;
8. If the Terminal Equipment is lost, stolen, damaged, faulty or in any manner is rendered unusable for its purpose, the agent shall report this to Q-Mart (Pty) Ltd.;
9. Only Transmitting Captured Customer Information;
10. If it is suspected that an identification document submitted as Customer Information is invalid, the RICA Agent must within 24 (twenty-four) hours, report the matter to a police official at any South African Police station and shall immediately inform Q-Mart (Pty) Ltd.;
11. Indemnifying Q-Mart (Pty) Ltd. against any loss or claims resulting from any of its conduct or omissions;
12. all the information detailed above, in the application, is true and correct; and
13. Any information arising in the ordinary course of business and proper compliance with requirements relating to such information.
2. By virtue of the abovementioned Applicant being appointed as a RICA Agent, the RICA Agent confirms and agrees to not engage in any prohibit conduct in breach of Q-Mart (Pty) Ltd. RICA policy.
1. The RICA Agent shall not perform the activity of bulk RICA i.e., bulk registrations of SIM-cards or Pre-RICA i.e., registering any SIM-Card without the Customer being present & presenting the appropriate documentation;
2. The RICA Agent shall not charge any Customer for any for any services rendered by virtue of their appointment as a RICA Agent; and
3. The RICA Agent shall not charge any Customer for any for any services rendered by virtue of their appointment as a RICA Agent; and
3. Important Notice
1. This RICA Agent application form/Agreement constitutes part of the Agreement between the RICA Agent and Q-Mart (Pty) Ltd. By signature hereto the RICA Agents duly declares that they have read, understood, and agreed to be bound by this RICA Agent application form/Agreement and the Q-Mart (Pty) Ltd. RICA policy. The parties agree that this is a material component of the agreement and any conduct by the RICA Agent contrary to this provision will amount to a breach of this Application/Agreement and the Q-Mart (Pty) Ltd. RICA Policy.
2. Provision 1 and 2 shall not be construed as the RICA Agents entire Responsibilities and prohibited conduct and this Application/Agreement must be read together with the Q-Mart (Pty) Ltd.’s RICA Policy.
3. Nothing contained herein shall be deemed to constitute a partnership, joint venture, or the like between the Parties. This Application/Agreement will not create an employee employer relationship.