Terms & Conditions

Handsets

Warranty

  1. The warranty period on all device purchases from Q-Mart (Pty) Ltd is 12 months.
  2. The warranty applied on a device starts on the date of purchase, printed on the original invoice or delivery note.
  3. The warranty of a customer’s device is voided/cancelled if the device is damaged, this includes but not limited to:
    1. Physical damage and/or misuse or abuse, liquid damage, repairs and/or product modifications and alterations that have been executed by unauthorized third parties.
    2. Alteration of the IMEI number on your device, whether it has been deleted, removed or made illegible, or if the internal data of your device doesn’t comply with the proof of purchase.
  4. Failing to properly follow the installation process and instructions for use, or if you use products or accessories that aren’t compatible with your device – such as generic accessories and other contaminated auxiliary devices.

Out-of-Box Failure

  1. Only devices purchased from Q-Mart (Pty) Ltd will be accepted for OBF.
  2. The handset is subject to an evaluation by the company before it will be deemed an Out-of-box failure (OBF).
  3. The original invoice (proof of purchase) as received at the point of sale must be supplied.
  4. The IMEI number of the phone must be the same as the one provided by the company on initial purchase.
  5. The IMEI number on the box must match the IMEI number on the device.
  6. The handset must not have any physical or liquid damage.
  7. Any handset returned must be returned in the original box with all the original accessories including manuals.
  8. The customer must return the device within 7 days of purchase.
  9. All devices will be assessed by the company repairs technician for any faults reported by the customer before being exchanged.
  10. If the above requirements are met, the store will swap the device for the same make and model.
  11. If a replacement cannot be offered, the purchase price of the device(s) will be returned in 72 hours.
  12. Physical and liquid damaged devices will be rejected and/or returned to the customer.
  13. After 7 days of purchase, the damaged device must be submitted to your nearest relevant network provider for repairs.

Delivery Policy

  1. Mart Couriers (1 to 5 working days) is subject to stock availability and only applies to items accordingly identified.
  2. Orders placed on a Friday will only be dispatched/released on the following Monday or Tuesday.
  3. In the case of a mixed basket, our standard delivery policy of 5-7 working days will apply.
  4. We can only deliver products to physical addresses within the borders of the Republic of South Africa.
  5. Standard Deliveries will be made within 3-7 business days upon acceptance of your order.
  6. Once you have indicated your address and you have received confirmation of your order, we regret that no changes to the specified address and/or delivery option will be accepted. Additional Courier charges will apply if found that you have given us the incorrect delivery address
  7. We reserve the right to contact customers and arrange alternative delivery methods and timelines if your delivery address is remote or to cancel the order if delivery is not feasible
  8. Before you finalize your order, you have the option to indicate in the “Notes” field whether the order should only be delivered to you OR you can specify an alternative authorized person’s name to receive it on your behalf. You or the authorized person will be required to show proof of identification to the courier upon delivery.
  9. In order to safeguard your purchase, the carrier will only deliver to the specified address and to you or one of the people indicated on the notes of the order as being authorized to receive your parcel.
  10. The courier will request proof of identity from the person receiving the parcel if this was indicated in the “notes” field of the order.
  11. The person receiving the parcel will be asked by the courier to sign the waybill indicating that the parcel/carton has been received undamaged and in good condition.
  12. Proof of ID may be requested to verify authenticity of purchaser
  13. In the unlikely event that the parcel/carton is damaged and/or the security seal is broken, then the receiving person can either:
    1. Check the parcel in front of the driver and indicate on the courier’s waybill (delivery documentation) whether there are any:
      1. breakages, and/or
      2. damages and/or
      3. items missing.

Both parties (the courier and the person receiving) will need to co-sign their names against this indication. If the receiving person chooses to still accept the damaged carton, the waybill will reflect that a damaged parcel was received and accepted with both parties co-signing.

  1. Alternatively, the receiving person can send the parcel back and indicate on the waybill the reasons for sending the parcel back. Both parties will need to co-sign against this indication.
  1. Mart reserves the right to refuse service, cancel orders and terminate accounts at the company’s discretion

Process Flow of the Refund:

  1. Provide the order reference to the call center agent, for the order that you require to be cancelled or for a refund to processed.
  2. Call Center agent will ask for reasons of order cancellation for record purpose and will proceed with cancellation and refund process if approved by management.
  3. Order will be updated to be cancelled and refunded.
  4. When a cancellation occurs, it will take 1 – 7 days to refunded to the Q.Mart wallet.
  5. When the Q-Wallet funds are reversed, the call center agent will contact the customer to confirm with them the funds reversal.

Refund Policy

If you are dissatisfied with an item purchased from our Q-Store you may request a return within 48 hours for a refund, replacement or exchange provided that the conditions of our Refund & Exchange policy have been satisfied.

We will exchange or refund a product provided that:

  1. there is valid proof of purchase, i.e. Q.Mart Tax Invoice
  2. it is within 6 months of the original purchase date;
  3. it is in its original packaging or condition, i.e. the security seal or shrink wrap is intact (if applicable), product is unworn and unused
  4. All refunds are processed strictly in accordance with the original sales tender type and only after confirmation that the funds were received in our Q.Wallet
  5. Please note that the cost of couriering the product back to our Q.Store shall be incurred by the purchaser. The address details are as follows:

Attention: Q.Store
Unit 7 Future Insight Crescent
7 Stevenson Nook Road
Hennops Park
Centurion, 0157


Process Flow of the Refund:

  1. Provide the order reference to the call center agent, for the order that you require to be cancelled or for a refund to processed.
  2. Call Center agent will ask for reasons of order cancellation for record purpose and will proceed with cancellation and refund process if approved by management.
  3. Order will be updated to be cancelled and refunded.
  4. When a cancellation occurs, it will take 1 – 7 days to refunded to the Q.Mart wallet.
  5. When the Q-Wallet funds are reversed, the call center agent will contact the customer to confirm with them the funds reversal.

Pricing Policy

  1. Mart has a one price policy for all their customers, no further discounts will be negotiated or entertained.
  2. The price you see is the price you pay.
  3. All prices published on the Q.Store is VAT inclusive.

Contact Us

Hello Group House
124 Akkerboom Street
Building Number 12
Centurion Gate Business Park
Centurion
0157

Tel: 0861 666 786

Email: Contact@qmart.co.za